Site Use

These terms of use (the “Terms of Use”) apply to the website (the "Site") managed by Prometric Japan Co., Ltd. ("Prometric"). Note that these Terms of Use will not apply for sites managed by Prometric subsidiaries if said site has its own Terms of Use established. In using this series of sites, you agree to adhere to the Terms of Use. The Terms of Use may be updated at any time without notification to the customer (“you”).


Prometric’s privacy policy for protecting personal information is outlined as follows. Note that this privacy policy also applies when you use the Site.

Electronic communications

For the purposes of the Terms of Use, electronic communications between you and Prometric are defined as any time you access the Site or email Prometric. Prometric will contact you by email or announcements posted on the Site. You agree that Prometric is meeting its legal requirements for contact in writing by electronic communications, including agreements, notifications, and disclosures.


All content provided on the Site (“Prometric content”) is owned by and belongs to Prometric and its subsidiaries and is protected under United States and international copyright law. Prometric and the licensors own all property rights for Prometric content. Prometric content cannot be reproduced, transmitted, or distributed without the advance written consent of Prometric.


All trademarks, service marks, trade names, logos, and images (collectively, "Trademarks") on the Site are registered by Prometric and/or its subsidiaries in the United States and other countries. You cannot use any Prometric Trademarks without the advance written consent of Prometric.

Licenses and Site Use

In compliance with the Terms of Use, Prometric grants you a limited usage license for personal use of the Site. You cannot reproduce, copy, duplicate, download, distribute, re-distribute, use, or develop the Site or anything related therein for any commercial purposes without the expressed written consent of Prometric. You are also not permitted to modify, alter, or use inline frames or other frames to in any way process the Trademarks, images, wording, page appearance, page format, or any other property information of Prometric or its subsidiaries without the expressed written consent of Prometric. You are not permitted to use the Prometric name or its Trademarks in any meta tags or hidden text without the expressed written consent of Prometric.

Warranty Disclaimer and Limitation of Liability

Prometric provides the Site as-is. Prometric does not explicitly or implicitly present or warranty operation of the Site, or the information, content, and material therein. You are completely liable for your use of the Site. To the maximum extent permitted by applicable law, Prometric does not warrant, either implicitly or explicitly, the marketability or aptitude of the Site for any particular purpose. Prometric assumes no responsibility for any direct, indirect, unexpected, or inevitable liabilities; punitive damages; or other liabilities resulting from use of the Site.

Linking to the Site

Whether for non-profit or commercial purposes, no prior contact is required to link to the Site. However, Prometric assumes no liability for any compensation for damages or other troubles resulting from posting said link. Note that the following types of sites are strictly prohibited from linking to the Site:

  • Sites which violate public decency or contravene the public order
  • Sites which are or might be libelous or defamatory to a specific individual or group
  • Sites which charge their users to access the link to the Site
  • Sites which could damage Prometric’s credibility
  • Any other site which Prometric otherwise deems inappropriate

Linking to Outside Sites

Non-Prometric sites linked from the Site are not managed by Prometric; the respective corporate and individual owners of these sites are responsible for site management and operation. Prometric assumes no liability for any damages incurred by use of a linked website. Use linked websites at your own risk and according to the conditions listed on the linked site.

Prometric provides links to these sites for your convenience only and should not be construed as endorsing use of such linked sites, or their posted products and services. Also, external links do not necessarily suggest any partnership, cooperation, or other privileged relationship between Prometric and the corporate or individual managers and operators of linked sites.

System Maintenance

The online reservation system will be offline for system maintenance between the hours of 18:30 and 22:00 (JST) every Thursday. We thank you for your understanding and hope that you will forgive the inconvenience. Maintenance completion time is subject to change depending on the circumstances.

Site Operating Environment

Prometric confirms that the Site operates with the following browsers:

  • Internet Explorer 11
  • Microsoft Edge
  • Google chrome
  • Safari

*All browsers must have CSS, JavaScript, and cookies enabled. For browsers with no clear version, the latest browser version is used when confirming Site operational status.

Warning on browser used

Some of the browsers listed above are no longer supported by the browser provider. To avoid the increased possibility of security risk, we recommend accessing the Site using a browser which is currently supported by Microsoft.

Prometric tests site operation with fresh installations of the above browsers using the default settings and minimum configuration and does not warranty that the Site will operate on all user computers or network environments. The Site may not operate properly if the computer has manufacturer proprietary settings, or if the user has changed browser settings, added any plug-ins, or installed any other applications which may affect browser operation. Please understand that Prometric is unequipped to provide individual support for such operational issues.

Required Plug-ins

Some site content requires the plug-ins described below. Please note that Prometric assumes no liability for any issues with your computer or software resulting from the installation of these browsers.

Get Adobe Reader:別ウィンドウが開きます  Adobe Reader


Data transmissions for parts of the Site are encrypted using SSL/TLS. SSL and TLS are protocols for encrypting data for online transmission and allow for data to be safely sent and received. As of January 2019, the following cryptographic protocols are available for Site use:


Note that SSL 2.0 ,SSL 3.0,TLS1.0,and TLS1.1 are not available. If you are using the latest version of your browser, TLS 1.2 should be enabled by default and no change to the settings are necessary. Using the internet may require changing your firewall settings (contact your network administrator for more details).

Screen resolution

Please set the screen resolution to 1024x768 pixels or greater. The screen may not display the entire window at screen resolutions below 1024x768.


The Site uses cookies to monitor connections to the Site. Please enable cookies in your browser settings.


The Site uses JavaScript. Please enable JavaScript in your browser settings.

Connection Management

Browser connections are managed in parts of the Site. To keep your personal information secure, the connection will timeout and be automatically severed after 20 minutes of inactivity between your browser window and the Prometric web server. If your connection is timed out, please re-input any data from the beginning.

If incomplete registration times out, you will be unable to establish a connection for between 30 and 60 minutes. In such cases, please wait before re-establishing a connection.

Single Quotation Marks

The Site does not accept input of single-byte single quotation marks (‘’). When inputting data, please omit any single quotation marks.